What can we help you with?

My Account

How do I create an account?

You can set up your “THE SHIRT FACTORY” account in easy ways

How do I change my email address?

How do I change my email address?

How do I change my password?

To change your password:

How do I change my billing address?

To change your billing address:

Is my account and payment information secure?

Is my account and payment information secure?


How do I order products from “THE SHIRT FACTORY” website?


Can I place an order over the phone?


Can I place an order without opening an account?


How do I cancel an order?

If you’ve signed in to your account:

If you’re a guest user:


What payment methods do you accept?

We accept a variety of payment methods:

Is it safe to shop online with my Debit or Credit Card?


What is a wallet?

A wallet is a convenient digital payment method:

How do I pay using Wallets?

Here's how you can pay using Wallets:

Is there a price limit on Cash on Delivery purchases?


Why isn't Cash on Delivery a payment option for me?

Answer :

How do I pay if the Cash on Delivery option is not available for my address?

Answer :

Will I have to pay anything extra if I choose Cash on Delivery?


What should I do if my payment attempt fails?

Answer :


When will I receive my order?


What if I'm not at home when my order arrives?


Will I be charged for delivery?


Tracking and Delivery

When will I receive my order?

Can I change my delivery address after I've placed my order?

Can I book a preferred delivery time?

Do you deliver to multiple addresses?

I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

Do I need to show my ID when my order arrives?

Can someone else receive the order on my behalf?

Returns Process

How do I return my products?

You can return your products in two easy ways.

When will you pick up the products I want to return?


I just returned my products. When will I receive my refund?


I just cancelled my order. When will I receive my refund?

Here’s how your refund works:

Will you pick up the product from a different address?


Returns Policy

What is your policy on returns?


What is your policy on cancellations?


Will you accept a return if I've discarded the Outer packaging?


Can I exchange my purchase for another product?


If I pay for my order by Debit or Credit Card, how long will it take to process my refund?


I paid for my order using Wallets. How is my refund processed?


What should I do if the product delivered to you is damaged or defective?

No worries!

I have other questions about returns and refunds. Who can I call?

We're here!

Other Information

Are the prices on your website different from the prices in-store?


Do you run offers and promotions online?


Customer Service

Didn’t find what you were looking for? Contact us. Contact