What can we help you with?

My Account

How do I create an account?

You can set up your “THE SHIRT FACTORY” account in easy ways

How do I change my email address?

How do I change my email address?

How do I change my password?

To change your password:

How do I change my billing address?

To change your billing address:

Is my account and payment information secure?

Is my account and payment information secure?

Orders

How do I order products from “THE SHIRT FACTORY” website?

Easy!

Can I place an order over the phone?

Sorry!

Can I place an order without opening an account?

Yes!

How do I cancel an order?

If you’ve signed in to your account:

If you’re a guest user:

Payments

What payment methods do you accept?

We accept a variety of payment methods:

Is it safe to shop online with my Debit or Credit Card?

Yes!

What is a wallet?

A wallet is a convenient digital payment method:

How do I pay using Wallets?

Here's how you can pay using Wallets:

Is there a price limit on Cash on Delivery purchases?

Yes!

Why isn't Cash on Delivery a payment option for me?

Answer :

How do I pay if the Cash on Delivery option is not available for my address?

Answer :

Will I have to pay anything extra if I choose Cash on Delivery?

Yes!

What should I do if my payment attempt fails?

Answer :

Shipping

When will I receive my order?

Answer:

What if I'm not at home when my order arrives?

Answer:

Will I be charged for delivery?

Answer:

Tracking and Delivery

When will I receive my order?

Can I change my delivery address after I've placed my order?

Can I book a preferred delivery time?

Do you deliver to multiple addresses?

I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

Do I need to show my ID when my order arrives?

Can someone else receive the order on my behalf?

Returns Process

How do I return my products?

You can return your products in two easy ways.

When will you pick up the products I want to return?

Answer:

I just returned my products. When will I receive my refund?

Answer:

I just cancelled my order. When will I receive my refund?

Here’s how your refund works:

Will you pick up the product from a different address?

Sorry!

Returns Policy

What is your policy on returns?

Answer:

What is your policy on cancellations?

Answer:

Will you accept a return if I've discarded the Outer packaging?

Yes!

My original order was Rs. 1,000 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?

Yes!

Can I exchange my purchase for another product?

Sorry!

If I pay for my order by Debit or Credit Card, how long will it take to process my refund?

Answer!

I paid for my order using Wallets. How is my refund processed?

Answer:

What should I do if the product delivered to you is damaged or defective?

No worries!

I have other questions about returns and refunds. Who can I call?

We're here!

Other Information

Are the prices on your website different from the prices in-store?

Answer:

Do you run offers and promotions online?

Yes!

Customer Service

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