Yes. We regularly run offers, promotions and exclusive online sales
on the “THE SHIRT FACTORY” website and apps. Check the site regularly
for new offers, or sign up for our newsletter to get all the latest
deals delivered to your inbox.
We’re sorry, you will not be able to change the email address you’ve
used to create your existing account. If you’d like to use a different
email address, you’ll have to sign up and create a new account.
Your account, Debit Card and Credit Card information are secured
by best-in-class 256-bit SSL encryption. To keep your personal and
payment details safe, we ensure that sensitive and private data
exchanges between you and “THE SHIRT FACTORY” happen over a Secure
Sockets Layer (SSL) communication channel, and are encrypted and
protected with digital signatures.
SSL-secured communication channels are specially designed to
protect all personal and sensitive information sent over the Internet.
For security reasons, we only store and display the last four digits of
your Debit Card or Credit Card number and card expiry date when placing
Yes, the Cash on Delivery limit depends on your delivery address and
your Pincode. Get in touch with our customer support team at
+918530899320 or Email on firstname.lastname@example.org know the exact COD limit for your Pincode. You can also
opt to pay by Debit Card, Credit Card, NetBanking or Wallets.
Our courier partners are unable to offer the Cash on Delivery
service at a few locations. If you live in one of these locations, you
can still choose to pay via NetBanking, Wallets or by Debit or Credit
Card Paytm, Google Pay, PhonePe, Amazon Pay, UPI.
If our courier partner cannot offer Cash on Delivery for your
address, try NetBanking or pay with your Debit or Credit Card Paytm, Google Pay, PhonePe, Amazon Pay, UPI. If you do
not have these facilities, do get in touch with your bank to activate
You can also choose to pay using one of the digital wallets we offer, such as Paytm, Google Pay, PhonePe, Amazon Pay, MobiKwik or JioMoney.
If your payment has failed, please try again after checking
whether your account details, billing address, Debit or Credit Card
details, NetBanking details or any other payment-related information is
Check that your internet connection is working.
If any amount has been debited during the failed transaction, it
will be credited back to your bank account or Credit Card within seven
Once our delivery partner receives your order, they will dispatch
it directly to your address. If you are unavailable when they arrive,
they will make two more delivery attempts.
If you’re still unavailable after the third attempt, your order
will be returned to us. Call us on +918983274165 or Email on email@example.com one working day
of the third attempt and we’ll schedule another delivery in one to two
We're sorry, but we won't be able to change your delivery address
after your order has been placed. You'll need to first cancel your order
- either online from your account (if you're a registered user) or by
calling us on +918530899320 or Email on firstname.lastname@example.org(if you're a guest user). You can then place
a new order with the corrected address.
We only deliver to the address specified on the order. If you'd like
us to deliver to multiple addresses, send your purchases as separate
orders to different addresses. You can store multiple addresses in the
My Account section.
Yes, another person can receive your order on your behalf at the
address specified on your order (for example, the receptionist at your
office). To do so they must show our delivery partner a valid ID of
- If you’ve paid by Debit Card, Credit Card, NetBanking or
Wallets, your refund will be credited to your card, bank account or
wallet as the case may be. Your bank or wallet may take a further 2-7
days to process your refund.
- As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.